COVID-19 Patient and Visitor Information
Your Safety is Our Top Priority
You may be concerned about news of the novel coronavirus (COVID-19), and
its implications for your health and those of your loved ones. Your safety
and well-being are our top priority.
Effective Friday, March 13, 2020, we implemented visitor restrictions in
inpatient and outpatient areas of Suburban Community Hospital. Visitors
will not be permitted in inpatient areas, unless authorized by the clinical
leadership team. Any approved visitors must pass a risk assessment screening
before entry, which includes a series of questions related to travel and
respiratory symptoms. All non-ER patients, including our Wound Care Center,
Radiology Department, and other outpatient services, will be allowed access
thru the Main Lobby. Same patients will be screened with specific questions
Following the Centers for Disease Control and Prevention (CDC) guidelines,
Suburban Community Hospital has canceled
all previously scheduled events and classes. Events and classes will reconvene
at a later date.
Individuals who are registered for an event or class will be contacted
to reschedule. If you were not contacted please contact the number on
your registered event for details.
Medical Records Questions, please visit
While we understand the important role that family members and visitors
play in a patient's healing process, our new policies (which align
with many other area hospitals and health systems) aim to balance the
needs of patients while maintaining a safe environment for all.
We will continue to monitor this situation. The need for visitor restrictions
will be re-evaluated regularly.
Please know that:
- We are taking all necessary measures and precautions to protect the safety
of our patients and staff.
- We specialize in the care of patients with complex illnesses and have experience
with managing and containing novel viruses.
This is a rapidly evolving situation and we suggest you check out the latest
updates on the
CDC website as well as the website of your
state health department.
Hospital visitor policies have been updated to reflect national efforts
to limit the spread of COVID-19 in the U.S. This policy may change at
any time due to the rapidly evolving situation.
- Maternity patients are allowed one companion/visitor.
- Pediatric patients are allowed one parent/guardian.
- Visitors to patients at end of life will be allowed at the discretion of
the care team.
- Hospital entry points will be limited to enable screening of visitors.
Visitors who show any signs of illness, including mild symptoms, should
not visit patients in the hospital or accompany patients to the emergency
Frequently Asked Questions about the Novel Coronavirus
What is our hospital doing to protect patients?
- We are screening patients with symptoms of fever, cough or shortness of
breath and with a history of travel within the past 14 days to communities
with widespread or sustained community transmission of the coronavirus.
- If we have a confirmed or potential patient with COVID-19, we will institute
standard infectious disease protocols, as well as additional measures,
to prevent the potential spread of the virus. All healthcare providers
who have contact with the patient will use appropriate personal protective
equipment (PPE), following U.S. Centers for Disease Control and Prevention
How concerned should I be about the coronavirus?
- As of now, the seasonal flu remains a significant health risk.
- Coronaviruses can cause the common cold and pneumonia. Most people infected
with the novel coronavirus have mild cold symptoms. A small fraction of
people, however, may require more intensive care. We understand your concern
about protecting yourself from respiratory diseases.
- We have launched an online self-checker for the novel coronavirus in the
form of a bot nicknamed Robby. Robby walks users through symptoms and
then gives recommendations if medical care is needed. Robby is not intended
to be used for diagnosis or treatment purposes. Click the blue "Start
Self-Check Assessment" button to launch the self-checker:
Start Self-Check Assessment
What can I do to protect myself?
It is understandable to feel uncertain or anxious during a public health
crisis, and we need to remember to avoid making assumptions about others'
perceived symptoms or any characteristics of identity. Currently, there
is no vaccine to prevent the novel coronavirus infection. The best way
to prevent infection is to avoid being exposed to this virus.
Here are the current
CDC recommendations to help prevent the spread of respiratory viruses:
- Take everyday preventive actions for respiratory infections, such as avoiding
close contact with people who are sick, staying home when sick, and washing
Avoid traveling to places with widespread or sustained community transmission
of the coronavirus. A good place for reliable travel information can be
found on the
CDC's travel advisory page.
Should I wear a mask?
CDC recommends wearing cloth face coverings in public settings where other social distancing
measures are difficult to maintain (e.g., grocery stores and pharmacies),
especially in areas of significant community-based transmission.
Where can I learn more?
Concerned patients and family members should talk with their healthcare provider.
You can also find more information about the virus from these websites.