Open Accessibility Menu
Hide

Patient Testimonials & Success Stories

We know that patients have many options when selecting a hospital, and we are truly grateful
to every patient who choses Suburban Community Hospital for their healthcare needs. We are committed to providing each patient with high-quality, compassionate care and ensuring that they are informed and engaged in their own healthcare journey.

Every patient's story and outcome is their own. Here, we share some of their stories on how our team has impacted them and, often, how they have impacted our team.

2020-2021

Our patient experience coordinator recently received a call from the wife of a patient that was in our ICU. She stated " thank you so much for the care your staff had given to my husband. Your team saved his life. His situation was very scary for our family, and for several days we did not think he would make it. We were all very emotional, but the ICU medical team fought extremely hard to keep him alive. Your medical team did everything they could to save him, and it worked! My family and I are beyond grateful for the amazing medical care given. We can not thank the Suburban team for their frequent communications with our family. We never were worried about his care or felt left in the dark." The patient is doing well and continuing his recovery at home. Her gratitude was so genuine and heartwarming to hear. We have passed along to our staff, which she was very happy about!

~ICU Patients Wife~

On June 3rd, a patient walked into our Emergency Department with mild symptoms of COVID-19. He was admitted to the hospital and unfortunately his condition deteriorated. He was placed in our ICU and intubated. For many weeks, our clinical team was not sure he was going to make it. Our clinical team fought hard and the patient fought too. He was eventually successfully extubated and began a long road to recovery. He was discharged from our hospital on October 5th4 months later.

The patient and his family have a long road ahead as the patient fully recovers from this illness, but the gratitude that they felt for our hospital and for our clinical team specifically, was beyond words.

On the day of the patient’s discharge, many of our hospital staff gathered in our front lobby to cheer for the patient and his wife as they left. It was truly one of the most beautiful moments that I have ever witnessed.

~Kristen Piano, Suburban Community Hospital~

Recently, two patients inquired about our Tobacco Treatment Program and in particular, the woman who runs the program. They expressed how the program helped them quit smoking, and it has been 5 years since their last cigarette. They said "we never would have been able to quit smoking without her help and the help of the program that she runs. The women of the Tobacco Treatment Program did a wonderful job with counseling us and providing education. She made a difference in our lives. " They added " your Echo Tech, who also worked with us was calm and kind, and this helped us so much!"

~Two Patients, Tobacco Treatment Program~

In December, a patient came into the Radiology Department for a shoulder X-Ray and one of our employees, Jameel, noticed when checking in the patient that she had a mammogram the month before, and was requested to come back for a diagnostic mammogram and ultrasound, as there was an abnormality found on her first mammogram.

Jameel offered to see if the mammogram and ultrasound techs could fit the patient in while she was here, which they did. The patient was diagnosed with an aggressive type of breast cancer and thanks to Jameel’s dedication, the patient was immediately diagnosed, biopsied and is undergoing treatment for her disease. The patient’s husband said, “due to Jameel’s attention to detail, we were able to find the cancer and get my wife into treatment. I am thankful to have my wife with me for Christmas.”

~Patient's Husband, Radiology Department~

So often we only ever hear about the bad stuff or the faults of something that is taking place in our community, but it is important to acknowledge the good.

Recently, I went to a couple of places and signed-up to receive my COVID-19 vaccine, however the one place I was scheduled with called me the day before my appointment and said, “ you do not meet the criteria”. Another place I had an appointment with told me the day of my arrival that I wasn’t on the list!!! I was beside myself with frustration on what previously happened, as I was trying to find another place to get vaccinated. Finally, I stumbled upon Suburban Community Hospital and connected with their registration department. Fortunately, I was able to get an appointment and start the vaccination process.

While I am aware that many are hesitant to receive the vaccination, that was not my fear. I was more concerned that this big of an undertaking would be disorganized and poorly managed. I worried about waiting in long lines, lost registrations, not enough staffing, etc. I am very happy to say that I was wrong!

The process was well-organized, ran smoothly, and took less than 30 minutes (including the mandatory 15-minute observation post vaccination). The staff was extremely helpful, upbeat and proactive. The enthusiasm and professionalism of those involved was palpable.

I am happy to say my experience from the security guard, check-in, volunteers, waiting area, nurses, and even the selfie-station was phenomenal!! I cannot thank them enough!! My heart truly goes out to them for all the hard work they put into making my experience exceptional.

Lastly, and most importantly, if you are getting vaccinated, make sure to thank the people you encounter. This is a big undertaking, and they are doing all that they can to make it a stress-free, positive experience for everyone.

~Jay. P., Vaccine Clinic, Opening Day~